Tic Tac Wheels Frequently Asked Questions

FAQ / HELP & INFORMATION

Everything you need to know about ordering, sizing, delivery, and caring for your Tic Tac Wheel.

PRODUCT INFORMATION

Why Choose a Tic Tac Wheel?
Tic Tac Wheels was established in 2015 and has grown through reputation and customer recommendation.

All of our wheels are handmade in the UK using high-quality materials, with a focus on durability, safety, and ease of use.

Our wheels are mechanically quiet, using custom-branded precision ball bearings to ensure smooth, consistent running — ideal for animals that use their wheel frequently.

Bucket Wheels
Our premium bucket wheels are made in Britain using strong, high-quality plastic buckets with a smooth running surface.

Generous 5.5” running depth, suitable for larger hedgehogs
Bearings are fixed using screws (not cable ties) for improved strength
Made using stainless steel fixings, reducing rust
Stand is both glued and screwed for strength and stability
Slightly tilted back for optimal running position
Easy to clean and maintain

Metal Stands
Our metal stands are exclusive to Tic Tac Wheels and designed to be extremely strong and durable.

Heavy-duty and stable
Easy to clean
Designed not to bend or break under normal use

For particularly active pets, you may wish to secure the stand to the cage floor for additional stability.

Tic Tac Wheels currently produce the only bucket wheel available with a metal stand option.

Metal Wheels
Our metal wheels are made from lightweight aluminium and designed for long-term use.

Powder-coated for durability
Finished using non-toxic, pet-safe paint
Supplied with a mounting bracket as standard
Available in 10", 12", 14", and 16" diameters
All sizes feature a 5” running depth

All wheels are handmade, so sizes may vary slightly.

Fitting Information
We strongly recommend using either the supplied bracket or a Tic Tac Wheels metal stand.

Using alternative mounting methods may cause stress fractures, particularly if more than one animal uses the wheel at the same time.

Tic Tac Wheels cannot accept liability for damage caused by incorrect fitting.

Cage Compatibility
The supplied brackets are designed to fit most cage types.

Larger or heavier wheels may require additional support. In some cases, a piece of wood can be used to brace and protect cage bars — especially when multiple animals are using the wheel.

Durability & Safety
All wheels are built to last when used and maintained correctly.

Aluminium is a lightweight material and may be chewed by some animals. This varies depending on the individual pet and is not considered a fault.

Some mesh or barred wheels on the market may pose a risk, as animals can trap their legs or tails. Our wheels are designed with safety in mind to help reduce these risks.

ORDERING & DELIVERY

How to Place an Order
Orders can be placed directly through the website.

Before placing your order, please ensure that your email address, delivery address, and mobile number are correct.

If incorrect details are provided and the order is returned, re-delivery charges will apply.

Payment Options
Payment can be made via:

PayPal
Stripe
Bank transfer

Cash on collection and cheque payments can be arranged upon request.

We are unable to take orders or payments over the phone.

We do not ship to P.O. Boxes.

Collection
Cash on collection is available and offers a 10% discount.

Please email for further details.

Delivery Information
All wheels are handmade to order, and we aim to dispatch within up to 10 working days.

Each wheel is packaged individually for safe transit. If multiple wheels are purchased, shipping is charged per box.

Dispatch times may vary during busy periods. Please check the homepage for updates.

Tracking
Tracking details are sent via email and SMS.

Please ensure your contact details are correct and check your junk folder.

If you do not receive tracking within 10 working days, contact:
TicTacWheels@hotmail.com

UK Delivery (DPD)
We use DPD for most UK deliveries.

1-hour delivery window
Redelivery options available

DPD will attempt delivery twice. If unsuccessful:

The parcel will be returned
Return costs will apply
Re-delivery will require additional payment

International Shipping
We ship worldwide using a range of couriers.

Customs duties and taxes may apply (including Ireland)
Charges vary by country

Please ensure your details are correct, as customs may contact you directly.

Packaging
We reuse packaging materials where possible to reduce waste, while still ensuring safe delivery.

Gift Cards
eGift cards do not expire.

SIZING & RETURNS

Sizing Guide
Each animal is different, and cage sizes vary.

Degu – Minimum 12" (14"–16" if cage allows)
Female Rats – Minimum 14"
Male Rats – 16"
Chinchillas – 16"
African Pygmy Hedgehogs – 12" bucket wheel
Gerbils – 10"–12"

Please measure your cage door before ordering.

Returns
If a wheel does not fit:

A refund can be provided
Return postage is the buyer’s responsibility
Original postage is non-refundable

Wheels must be unused due to health and safety.

Disassembling a wheel will void any return or exchange.

INSTALLATION & CARE

Attaching the Wheel

Remove the bracket from the wheel
Secure bracket to the cage
Tighten fully
Reattach wheel

If the wheel leans, tighten the bracket further.

Position the wheel so animals cannot jump onto the top.

Cleaning

Remove the wheel only
Clean using a pet-safe product
Dry thoroughly
Reattach

Maintenance

Avoid getting bearings wet
Use animal-safe wipes
Keep centre bearing area dry

Chewing
Some animals may chew edges.

Use a bitter spray
Provide enrichment

If damage occurs:

Sand and re-spray
Remove if sharp

Adjustment Period
Some pets may take up to 2 weeks to get used to a new wheel.

Encourage use by placing food inside the wheel.

AFTER SALES SUPPORT

Damages
Report within 2 days of delivery.

Contact:
TicTacWheels@hotmail.com

Provide photos and a short video.

If you have any questions after purchase, we are always happy to help.